Return & Refund
Return & Refund Policy for Elirez Pharmacy
Elirez Pharma strive to ensure your satisfaction with our pharmaceutical products. This Return & Refund Policy outlines the guidelines regarding returns and refunds for your purchases.
Return Eligibility:
- Eligible products for return must be unopen, in their original packaging, and in a re-saleable condition. Products that are personalize, perishable, or classify under prescription medicines may not be eligible for return due to regulatory restrictions.
Returns Process:
- To initiate a return, please contact our customer service within [number of days] days of receiving your order. Our team will guide you through the return process and provide the necessary instructions.
Refund Procedure:
- Once the return product is receive and inspected, we will notify you of the status of your refund. Approve refunds will be processed within [number of days] to the original payment method.
Non-Refundable Items:
- Certain products, including prescription medicines, personalize items, or perishable goods, may not be eligible for refunds due to health and safety regulations.
Damaged or Defective Products:
- In the case of receiving a damage or defective product, please contact us immediately. We will arrange for a return and replacement or refund base on the specific situation.
Shipping Costs:
- Shipping costs for returns are the responsibility of the customer, except in cases of receiving damage or defective products.
Refund Confirmation:
- You will receive confirmation once your return is processe. Please allow sufficient time for the refund to reflect in your account, base on your financial institution’s processing time.
Contact Information:
- For any queries or assistance regarding returns and refunds, please contact our customer service at [customer service contact information].
Please note that this Return & Refund Policy is a general guideline. Specific cases and products may have individual return and refund procedures. We recommend contacting our customer service for any product-specific inquiries or assistance.
